SHIFTSEE, INC. - PRIVACY POLICY

Effective Date: November 17, 2025

ShiftSee, Inc. ("ShiftSee," "we," "our," or "us") provides this Privacy Policy to explain how we collect, use, disclose, retain, and safeguard personal information when you use our Platform, website, mobile apps, and related services ("Platform").

By creating an account or using the Platform, you agree to this Privacy Policy. If you do not agree, you must not use ShiftSee.

ShiftSee, Inc.
1111B S Governors Ave STE 37819
Dover, DE 19904
Email: support@shiftsee.com

1. Information We Collect

1.1 Information You Provide Directly

Account information (name, phone number, email, password)
Profile details (skills, availability, photos, experience)
Shift details, job preferences, and categories
Messages sent through the Platform
Clock-in/clock-out records
Payment information (via Stripe Connect)
Support requests
Submitted reviews or feedback
Any other content voluntarily provided

We do not store full bank account or credit card numbers.

1.2 Automatically Collected Information

IP address
Device identifiers
Browser type and version
Operating system
Approximate geolocation
Access times and dates
Usage logs and clickstream data
Screen interactions and app telemetry
Cookies and tracking technologies
Fraud-prevention and risk-scoring signals
Crash logs and diagnostic data

If GPS-based tracking is enabled (for shift verification), the app may collect precise location information when clocking in/out or when required for fraud prevention.

1.3 Information From Third Parties

Payment processors (non-sensitive metadata only)
SMS/email delivery providers
Analytics platforms
Fraud detection services
Mobile app stores

We do not purchase third-party consumer data.

2. How We Use Information

operate, maintain, and improve the Platform
facilitate shift matching and communication
authenticate Users
provide customer support
prevent fraud, abuse, and unsafe behavior
process payments and payouts
verify clock-in and clock-out activity
resolve time or payment disputes
improve trust, ratings, and platform integrity
enforce Terms of Service
meet legal obligations
develop new features and enhancements

We never sell personal data for money.

3. AI and Automated Decision-Making

ShiftSee uses automated systems, including machine-learning models, to:

detect fraud
analyze lateness, no-shows, and reliability
recommend match quality
maintain platform safety
conduct risk scoring
provide analytics

AI Systems May:

categorize or score Users
produce incomplete or inaccurate results
assist in trust, safety, and operational decisions

Users acknowledge that AI outputs are informational only and must not be relied upon without independent verification.

4. Legal Basis for Data Processing (GDPR)

Contract performance (providing the Platform)
Legitimate interests (security, fraud prevention, analytics, dispute resolution)
Consent (where explicitly required)
Legal obligations (regulatory, tax, or law enforcement compliance)
Protecting vital interests (safety-related issues)

5. Data Sharing

5.1 Other Users

To enable shift coordination, messaging, ratings, and confirmations.

5.2 Service Providers

Stripe / Stripe Connect
Cloud hosting providers
Email and SMS delivery systems
Analytics services
Fraud prevention vendors
Customer support tools

These parties process data on our behalf under strict confidentiality terms.

5.3 Law Enforcement and Legal Requests

We may disclose data to government authorities or third parties when required by:

subpoenas
court orders
investigations
valid legal processes

We may disclose information when necessary to:

protect safety
prevent fraud
enforce Terms
protect ShiftSee's rights

5.4 Business Transfers

If ShiftSee undergoes a merger, acquisition, investment, restructuring, or asset sale, personal data may be transferred as part of the transaction.

6. International Transfers

Your information may be transferred to and processed in the United States or other countries with different data protection laws. We use safeguards such as Standard Contractual Clauses where required.

7. Data Retention

ShiftSee may retain:

messages
time logs
shift history
location logs
internal analytics
device and IP metadata
fraud prevention data
ratings and reviews
account records

Indefinitely where legally permissible and operationally necessary.

Retention is primarily for:

fraud prevention
security
dispute resolution
legal compliance
maintaining platform integrity

If you delete your account, certain data may still be retained for legal or operational purposes.

8. Your Rights (GDPR Users)

Access your personal data
Rectify inaccurate data
Erase certain data
Restrict processing
Object to processing based on legitimate interests
Data portability
Withdraw consent where applicable

To exercise rights: support@shiftsee.com

We may require identity verification before acting on requests.

9. Your Rights (California CCPA/CPRA Users)

Know what personal information we collect
Request deletion (subject to exceptions)
Request correction
Access categories of information collected
Know categories of sources
Know categories of third parties we share data with
Opt-out of "selling" or "sharing" personal information (ShiftSee does neither)
Non-discrimination for exercising any privacy rights

To exercise rights: support@shiftsee.com

We must verify your identity before responding. ShiftSee does not sell personal information.

10. Security

We use commercially reasonable measures to protect data, including:

encryption
secure storage
access controls
fraud detection systems

No platform can guarantee absolute security. Users transmit information at their own risk.

11. Children

ShiftSee is strictly 18+. We do not knowingly collect data from anyone under 18. If we learn that a minor has created an account, we will delete it immediately.

12. Changes to This Policy

We may update this Policy from time to time. If material changes are made, we will provide notice as appropriate (e.g., email or in-app notifications). Continued use of the Platform after changes constitutes acceptance.

13. Contact Us

ShiftSee, Inc.
1111B S Governors Ave STE 37819
Dover, DE 19904
Email: support@shiftsee.com